Myrspin Privacy Policy – Your Personal Data Protection

This Privacy Policy ("Policy") describes the privacy practices of myrspin ("we", "Platform") regarding the collection, use, disclosure and protection of your personal information when you use the myrspin.onl website and our official mobile app. By using the myrspin platform, you acknowledge that you have read and understood this Privacy Policy. Please read this document carefully and contact us if you have any questions.

1 Policy Introduction & Scope

Myrspin is an online casino gaming platform operating for users in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal data is a responsibility we take very seriously.

This Privacy Policy applies to all users accessing the myrspin platform, including visitors browsing the website without an account, registered members actively using the platform, and individuals interacting with our customer support team.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adhere to all requirements set by the Malaysia Personal Data Protection Commissioner. Our commitment to privacy goes beyond a legal obligation — it is a core value that shapes how we build and operate this platform.

2 Types of Personal Data Collected

Myrspin collects various categories of personal data depending on how you interact with our platform. Below is a detailed explanation of the data we collect:

2.1 Personal Identification Data

• Full name as shown on official identification documents.
• Date of birth and gender.
• Identity card number or passport number (for KYC verification).
• Selfie and supporting documents submitted during account verification.

2.2 Contact Data

• Active email address used for registration.
• Mobile phone number for two-factor authentication.
• Residential address for verification and legal compliance purposes.

2.3 Financial & Transaction Data

• Bank account or e-wallet details registered for deposits and withdrawals.
• Deposit and withdrawal transaction history.
• Wagering and gaming activity records.

2.4 Technical & Usage Data

• IP address and device information (device type, operating system, web browser).
• Login session data including access time and location.
• Cookie data and website tracking technologies.
• In-platform activity logs including games played and usage duration.

3 How We Collect Data

Your personal data is collected through various channels during your use of the myrspin platform:

3.1 Directly From You

When you register a new account, complete the KYC identity verification process, contact our customer support team, fill in a feedback form, or participate in any promotions and contests organised by myrspin.

3.2 Automatically

Our platform automatically collects technical data when you browse our website or use our mobile app. This includes data from cookies, tracking pixels, and similar technologies that help us understand how users interact with the platform for improvement purposes.

3.3 From Trusted Third Parties

In certain situations, we may receive your data from third-party identity verification service providers used for KYC processes, payment service providers such as banks and e-wallet companies, and analytics platforms that help us understand platform performance.

4 Purpose of Data Use

Myrspin uses your personal data for lawful and transparent purposes. The following table outlines the legal basis for each use of data:

We do not use your data for any purpose other than those stated above without first obtaining your renewed consent.

5 Data Sharing & Disclosure

Myrspin does not sell, rent or trade your personal data to third parties. However, we may share your data in the following limited and controlled circumstances:

5.1 Service Providers

We work with trusted third-party service providers for purposes such as payment processing, identity verification, server hosting, analytics, and customer support services. All such providers are bound by strict data protection agreements and are only permitted to process your data in accordance with our instructions.

5.2 Legal Requirements

We may disclose your data when required by Malaysian law, court order, or legitimate requests from government authorities, including anti-money laundering enforcement units.

5.3 Protection of Interests

In cases of detected fraud, money laundering, or serious security threats, we reserve the right to share necessary information with the relevant authorities to protect the platform and other users.

6 Data Security

Protecting your personal data from unauthorised access, loss, or misuse is our top technical priority. myrspin implements multiple layers of comprehensive security controls:

6.1 Technical Security

• Data encryption in transit using TLS 1.3 / SSL 256-bit protocols.
• Data encryption at rest using AES-256 standards.
• Server infrastructure is protected by multi-layered firewalls and intrusion detection systems.
• Periodic security vulnerability scanning by our internal security team and independent auditors.
• Two-factor authentication (2FA) is available and encouraged for all user accounts.

6.2 Access Controls

Access to user data within myrspin is restricted on a need-to-know basis. All staff with access to personal data have signed confidentiality agreements and undergo regular data protection training.

6.3 Incident Response

Myrspin has established incident response procedures in place. In the event of a data breach affecting your personal information, we will notify you and the relevant authorities within the timeframe required by law.

7 Your Rights as a Data Subject

Under Malaysia's PDPA and data protection best practices, you have the following rights regarding your personal data held by myrspin:

To exercise any of the rights above, please contact our Privacy team via email at [email protected]. We will process your request within 14 working days and may require identity verification before the request can be processed.

8 Cookies & Tracking Technologies

Myrspin uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns and ensure platform security. There are several categories of cookies we use:

8.1 Essential Cookies

These cookies are required for core platform functions such as login authentication, session security, and language preferences. They cannot be disabled as the platform will not function properly without them.

8.2 Analytics Cookies

Analytics cookies help us understand how users interact with the platform — which pages are visited most often, how long sessions last, and where users encounter difficulties. This information is used solely to improve the platform.

8.3 Preference Cookies

These cookies save your preferences such as language and currency settings so you don't have to reconfigure them every time you log in to your myrspin account.

8.4 Cookie Management

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your web browser's documentation.

9 Data Retention Period

Myrspin retains your personal data only for as long as necessary to fulfil the purposes described in this Policy or to comply with applicable legal requirements. The following are our general data retention guidelines:

• Active account data: Retained for the duration that your account remains active on the platform.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysia's accounting and AML legal requirements.
• KYC records and identity verification: Retained for 5 years after account closure.
• Customer support communication logs: Retained for 3 years.
• Technical data and system logs: Retained for 12 months for security and diagnostic purposes.

Once the specified retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

10 Privacy Policy Amendments

Myrspin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Any material changes will be communicated to you via:

• In-account notification upon your next login.
• An email will be sent to the address registered in your account at least 14 days before the changes take effect.
• Updated on the date shown under "Last Updated" at the top of this document.

Continued use of the myrspin platform after the effective date of any amendment constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11 Contact Us – Privacy Enquiries

If you have any questions, concerns or wish to exercise your privacy rights, our Data Protection team is ready to assist:

For formal complaints related to data protection, you may also contact Malaysia Personal Data Protection Department through their official channels if you believe your privacy rights have been violated and we have failed to address your complaint satisfactorily.